2013 FAQ's | Hamilton Tiger-Cats
2013 FAQ's

Q:  How can I renew my season seats for the 2013 Season?
A: Season seat holders can call our office at 905-547-CATS, mail in their invoice with payment, or fax in their renewals. Season seat holders can also go to the TigerTown Store located at 1 Jarvis Street to sign up on one of the payment options. There will be NO option to renew online.

Q: What does Alumni Stadium look like? And how do I get there?
A: Click here to view the Alumni Stadium seating chart. Click here to view Alumni Stadium in Google Maps.

Q: Where is my seat location?
A: All full season seat holders and 5-Pack holders have been e-mailed their seat location. If you have not received this e-mail, or if you have any questions regarding your seat location, please contact your account service rep at 905-547-2287. 

Q: Will I be able to sit beside my friends?
A: Best efforts will be made (no guarantee), to have your seats beside the people you sat with in 2012. This is dependent of course on when you and your friends renew. 

Q: Can I purchase single game tickets?
A: Yes. Single game tickets go on-sale Monday, May 13.

Q: How can I become a NEW Season Seat Holder?
A: To purchase season tickets, call 905-547-2287.

Q: Do the Ticats have any mini-game packages?
A: Yes. Ticat fans can purchase a 2013 Ticats 3-Pack. The 3-Pack will get you one individual ticket to three games of your choice. The 3-Pack offers a discount on tickets and access to single game tickets before they go on sale to the public. For more information click here.

Q: When is my deposit refundable up until?
A: Season seat deposits are refundable until May 8 at 5 p.m. 5-Pack deposits are refundable until May 10 at 5 p.m. 

Q: Can I buy a youth priced season seat?
A: Youth pricing is NOT available to purchase new. If you had an existing youth priced seat we will grandfather the youth price for you. Youth pricing is not available for the 5-Pack option.

Q: Do I have to renew all my seats from 2012?
A: In order to be eligible for the Tier 1 2014 selection, you must renew a minimum of two (2) of your 2012 seats at the same price level. Priority orders for the New Stadium are based on CONTINUOUS ownership. If you do not renew a minimum of two seats in 2013 you will not be on the Tier 1 eligible priority list, but you will be able to renew your 2012 seats in 2014 at the same prices as promised by Bob Young.

Q: What is Tier One eligibility verse Tier Two eligibility?
A: Tier One - Continuous ownership of a minimum of two (2) of your seats will allow you to choose your seats first in the New Stadium in your given area. For example, a Gold season seat holder from 1999 who renews in 2013 will get to select his seats before a season seat holder from 1998 who did not renew in 2013. This is because we are REWARDING continuous ownership. Tier Two- If you choose NOT to renew your seats in 2013. You will still be guaranteed your seats in the New Stadium at the 2012 price with your original priority, but those that renewed in 2013 will be able to pick their seats first.

Q: Can I upgrade my seats?
A: Yes. If you choose to upgrade your seats before January 16 you will pay the 2012 prices. If you choose to upgrade your seats after January 16 you pay 2013 prices.

Q: Will transportation be available?
A: Yes, transportation options will be available. Click here for more information on the Findlay Fan Express, which will carry passengers from Hamilton/Burlington to Guelph and return. Also click here for complimentary transportation within Guelph for Ticat ticketholders on Guelph Transit.

Q: What does the schedule look like in 2013?
A: Click here for the 2013 schedule.

Q: What do I do if I'm a season seat holder and I have questions about Moncton?
A: Please call 905-547-2287 or visit our Moncton game FAQ's page here.

Q: Will there be parking?
A: Yes, approximately 2,000 parking spaces will be available. Click here for all of the parking details.

Q: Will my account manager still work?
A: Yes account manager will be available to season seat holders.

Q: Will there be the same never wasted ticket policy?
A:  Due to capacity restrictions for the 2013 season, we are unable to provide the never wasted ticket policy.

Q: Will there be premium seats?
A:  Yes, we have two premium seating options for 2013. We have premium seating tents as well as a VIP premium ticket. 

Q: Will I be able to purchase additional single game tickets?
A: Single game tickets go on-sale for season seat holders on Monday, May 6. This will be subject to availability. 

Q: As a season seat holder will I be able to bring out my group again?
A: This will be subject to ticket availability.

Q: Will there be wheel chair accessible seats? 
A: Yes there will be a designated area available for wheel chair seating. Limited spots will be available.

Q: What is the facility fee?
A: The facility fee is to assist in paying for the temporary location and temporary seating at Alumni Stadium in Guelph. Each ticket will be charged only $5 per game per ticket (plus tax). This works out to be $56.50 (with taxes) per season seat.

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